Return Policy & Procedure
We want you to be happy customers, so we stand behind our products and recognize that sometimes you don't receive what you expect. If you would like to return or exchange something, please follow the simple steps outlined below.
How to Make a Return
To return an item, you must get a Return Merchandise Authorization number (RMA) from us. To request an RMA, please follow this procedure.
- Simply give us a call at 703.493.0340 to start processing your return. We will provide you with an RMA number.
- After you get your RMA number, ship your package back to us at the following address:
Alpha One Niner Returns
4222 Fortuna Center Plaza #141
Dumfries, VA 22025
RMA: [ include your RMA# here ]
You may return a product for refund, store credit, or exchange (if due to Alpha One Niner error) within 30 days of the order shipment date. (The order shipment date and order notification are provided to you by email). All returns must be accompanied with a Return Merchandise Authorization number (RMA number). See below for instructions.
If we shipped you the wrong product, or it arrived defective or damaged
We're sorry! We will send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with anything else included, etc., where applicable.
If you ordered the wrong item, wrong size, or simply changed your mind
We will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with anything else included, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
When your return is received, you will be issued a refund to your credit card or an email gift certificate (store credit) for the merchandise only. We do not have ANY restocking fees - we simply do not like this. Unfortunately we cannot accept returns on clearance, close-out or non-returnable items.
You will be responsible for return shipping costs of non-defective merchandise.
How long do returns take to process?
Return processing time depends on where the package being sent from, but a general rule of thumb is:
- packages sent via FedEx or UPS take 7-10 business days
- packages sent via USPS take 10-13 business days
- returns sent back without setting up an RMA prior to sending the package back may take longer than the times stated above.
Can I just exchange my items for new ones?
At this time, we do not process even exchanges. If you need a different size or color of an item you ordered, when your return is received, you will be issued a gift certificate (store credit) for the amount of the item.