01. How long does it take for us to process an order?
We usually take up to 2 business days to process your order. If there is an inventory issue we will endeavor to notify you within a working day. We do not ship on weekends. Fulfillment for pre-orders depends on what was posted.
02. What shipping options do you provide?
Our products are warehoused and shipped from several locations depending on the product. Domestic shipping offered is Standard (approximately 2-4 day). International shipments options or Standard or Expedited.
***Please note that USPS Priority Mail shipments are NOT guaranteed 2-3 days deliveries. Additionally there has been many times when their tracking page does not show the necessary updates until the package has been delivered. Please understand that once a package leaves our facility, the responsibility is then in the hands of the carrier - we have no control of package information.
Here's a separate page on our SHIPPING POLICY, please read.
03. Are pouches and accessories seen in images included?
No, they are NOT. These are used in the photos to show mounting or setup options, for eg, on our Evades and Pathfinders. Some of these are available separately.
04. Do you offer free returns?
No we do not, you are responsible for the return postage UNLESS it is covered under warranty.
05. Where are your products made?
All our products are made in our own product development and production studio in Saigon, Vietnam using materials sourced from locally, the US, Korea and Taiwan.
06. Are import duties and taxes included in your shipping rate for foreign orders?
Absolutely not. We have no control over any of these. Rates shown are real-time based on our shipping account and it does cover any additional charges you may incur at destination and this may include but not limited to import duties, taxes and custom brokerage fees.
07. Can I add a product or two to an order I placed or combine orders?
No we can no longer offer these services since shipping is being handled by multiple fulfillment facilities.
08. Can I be notified when a product becomes available?
Absolutely! If you select the color option that is not available on that product page, a notice pops up 'OUT OF STOCK......We will notify you when this product becomes available.'. Enter you email address and click NOTIFY ME. And when the product becomes available, we will email you.
09. Do we offer LE - Mil - Agency (see restrictions below) discount?
Yes we do! All we ask is for you to email use from your work email address or send a copy of your ID. Upon receipt we will email you a discount code to be used during the checkout process.
Yes we extend our discount to 1st Responders!
1. In order to utilize the discount, you must contact us to get the discount code prior to placing an order. We can NOT give discounts on orders already placed.
2. Discounts cannot be used for items on sale or any products offered as part of a collaboration.
3. For the US, discounts are for both active personnel and veterans. For international, discounts are offered to active personnel only.
10. How long does it take you to process a RETURN?
Once we've received the package we usually take up to 2-3 days to get your return processed.
11. How do I return a product / order?
Start your return process HERE.
12. What if you received the wrong product?
First, allow us to apologize for that inconvenience. We will do our best to get that order corrected as soon as realistically possible. Please send us an email with your order number and the item that is incorrect, and we will get it resolved!
13. Our operating hours................
We man our online store, our emails, our FB and IGs pages, our phones etc from Monday to Friday, from 1000H to 1600H. If you do send an email or text us over the weekend, we will revert as soon as we can when we are back at our desks Monday morning.
14. Can I return a Pre-Order after it has been received?
Of course! With any products, except for the Specials, you have 30 days to return it as long as it is unused, clean.