01. How long does it take for us to process an order?
We usually take up to 2 business days to process your order. If there is an inventory issue we will endeavor to notify you within a working day. We do not ship on weekends.
02. What shipping options do you provide?
We offer both USPS and UPS but please note that USPS does not guarantee 2-3 days on their Priority Mail. On top of that, there has been many a time when their tracking page does not show the necessary update until the package has been delivered. Please understand that once a package leaves our facility, the responsibility is then in the hands of the carrier - we have no control of package information.
Here's a separate page on our SHIPPING POLICY, please read.
03. Are pouches and accessories seen in images included?
No, they are NOT. These are used in the photos to show mounting or setup options, for eg, on our Evades and Pathfinders. Some of these are available separately.
04. Do you offer free returns?
No we do not, you are responsible for the return postage UNLESS it is covered under warranty.
05. Where are you products made?
All our products are made in our own product development and production studio in Saigon, Vietnam using materials sourced from locally, the US, Korea and Taiwan.
06. Are import duties and taxes included in your shipping rate for foreign orders?
Absolutely not. We have no control over any of these. Rates shown are real-time based on our shipping account and it does cover any additional charges you may incur at destination and this may include but not limited to import duties, taxes and custom brokerage fees.
07. Can I add a product or two to an order I placed?
Yes you can as long as the order has not been processed and shipped out.
08. Can I be notified when a product becomes available?
Absolutely! If you select the color option that is not available on that product page, a notice pops up 'OUT OF STOCK......We will notify you when this product becomes available.'. Enter you email address and click NOTIFY ME. And when the product becomes available, we will email you.
09. Do we offer LE - Mil - Agency discount?
Yes we do! All we ask is for you to email use from your work email address or send a copy of your ID HERE.
10. How long does it take you to process a return?
Once we've received the package we usually take up to 2-3 days to get you return processed.
11. What if you received the wrong product?
First, allow us to apologize for that inconvenience. We will do our best to get that order corrected as soon as realistically possible. Please send us an email (link HERE) with your order number and the item that is incorrect, and we will get it resolved!
12. Our operating hours................
We man our online store, our emails, our FB and IGs pages, our phones etc from Monday to Friday, from 1000H to 1600H. If you do send an email or text us over the weekend, we will revert as soon as we can when we are back at our desks Monday morning.